Refund Policy

Policy on cancellations and refunds

Last updated: December 2024

We want you to be happy with your new website. This policy details how we handle cancellations, refunds, and changes to projects. We always resolve disputes fairly and professionally.

Deposits & Payments

We require payment or a deposit before we start working on your site. This reserves your development slot and covers our initial research and setup.

  • We refund 100% of your payment if you cancel before we start working.
  • Once kickoff starts and we begin designing or coding, your deposit becomes non-refundable to cover our time and resources.

Cancellations

If You Need to Cancel

Life happens. If you need to cancel your order mid-way, let us know immediately. We will calculate the work completed based on milestones, invoice you only for that work, and refund any remaining balance. We will also send you the files for any completed work you've paid for.

If We Cancel

In the rare event that we have to cancel your project, we'll refund 100% of the money you paid us and help you move your files.

Dissatisfaction with Work

We want you to love your website. We include two rounds of revisions in our fixed-scope plans so we can adjust the design to fit your style.

During the Build

If you're unhappy with the design progress, please tell us immediately during our checkpoints so we can adjust our approach.

After Launch

We don't offer refunds after your website goes live or we send you the final files. But if something we built doesn't work as promised in our plan agreement, we'll debug and fix it for free.

We don't offer refunds for:

  • Subjective design preferences after you've approved them.
  • Changes in your business direction or needs after delivery.
  • Issues caused by modifications you or others make to the code later.
  • Complaints raised months after delivery.

Monthly Services

For ongoing monthly care plans:

  • You can cancel anytime with 14 days' notice before your next billing date.
  • We don't offer refunds for partial months already paid.
  • Our support and updates stop at the end of your paid period.

Disputes

If you have concerns about the work or an invoice, please email us directly at hello@clearbuilds.cc. We prefer to resolve things through conversation. We'll listen to your concerns, review the situation fairly, and work out a resolution that makes sense for both of us.

Our Commitment

We don't want to keep money for work we haven't done or that you're genuinely unhappy with. Our reputation matters more to us than a single payment. If something goes wrong, we want to make it right. We just ask that you respect our time and work by communicating clearly and raising concerns early.

Contact

Questions about refunds? Email hello [at] clearbuilds.cc. We'll reply within one business day.